Website chatbot · Powered by SmatBot
A chatbot that answers customers around the clock
SmatBot is an AI-powered chatbot for your website, blog, Facebook Messenger and mobile app. It gives visitors instant answers day and night, handles many conversations at once and captures enquiries even when nobody is at the desk.
Book a free strategy session
Tell us what customers ask you most and we will call to set a time, usually the same business day.
One chatbot, every channel
A unified chatbot experience
The same assistant on your website, blog, Facebook Messenger and mobile app.
SmatBot is an AI-powered chatbot that gives businesses a range of advantages. It offers customer support 24 hours a day, handles many customer questions at the same time, gives instant answers and connects with the channels your customers already use.
Website chatbot
Automate how you engage with visitors: answer questions, guide people to the right page and capture their details.
Blog chatbot
Collect feedback and run quick surveys with your readers, right next to the content they are reading.
Facebook Messenger chatbot
Automate replies to your audience on Messenger, so messages from Facebook get the same quick response.
Mobile app chatbot
Built into your mobile app, so customers get support inside the app instead of hunting for a phone number.
AI-powered benefits
What an AI chatbot does for your business
Better service for customers, less repetitive work for your team, and a stronger return on what you spend.
24/7 customer support
Customers get an answer at 9pm on a Sunday as quickly as at 9am on a Monday, and nobody waits in a queue.
A better experience
Personalised recommendations and suggestions make each conversation feel relevant, which lifts satisfaction and loyalty.
Lower customer service costs
Instant answers remove manual work from the repetitive questions, freeing your staff for work that needs a person.
More leads and conversions
Quick access to information, simpler steps through complicated processes and an easy interface help more visitors become enquiries.
Free strategy session
60minutes on the phone or in person around Ormeau. No obligation to go ahead.
- Which customer questions a chatbot could answer for you
- Whether website, Messenger or app chat matters most for your customers
- Whether a chatbot, live chat or both suits your business
Comparing options
Chatbot or live chat?
They solve different problems, and plenty of businesses use both.
Instant, any time
Answers common questions straight away, day or night, and handles many conversations at once. Best when the same questions come up again and again.
A person on the other end
A real person answers in real time. Best when questions need judgement, or when a buyer needs a nudge to decide.
A common setup is a chatbot that covers the routine questions and after-hours enquiries, with live chat or a phone call for anything that needs a person. We can help you work out which mix suits how your customers get in touch.
Instant answers at 2am, and a full enquiry waiting for you in the morning.
Data protection
Keeping customer data safe
A chatbot collects personal details, so security and privacy are part of the setup.
Conversations often include names, phone numbers and email addresses. Protecting that information keeps it confidential, reduces the risk of a data breach and helps you meet the privacy rules that apply to your business.
- Encryption and access controls to stop unauthorised access to conversations and files
- Regular backups, and monitoring for malware or unauthorised changes
- Consent from customers before their personal data is collected and stored
- Regular security audits and updates to stay in line with regulations such as GDPR and CCPA
Questions
Chatbot questions
What business owners ask before adding a chatbot.
Related
Keep reading
Chat, chatbots and automation for small businesses.
Book your strategy session
Tell us what customers ask you most and we will call to set a time, usually the same business day.
(07) 3804 7752 · info@domainfx.com.au