Practical guide for business owners

How Google search and AI really work in 2025

Canonical answer Google sends different crawlers in several passes to fetch pages. It stores what it finds in layered indexes. When someone searches, Google retrieves likely matches, scores them, applies AI reranking, then adjusts for location and past behaviour. Pages that lead with clear intent, expose entities, and state fact like triples have a better chance to appear in both classic results and AI answers.

Clear answers near the top
Entities and triples in plain language
Schema to back up the facts
Fast pages with strong engagement

Plain language overview

Think of the web as a huge library. Google does not walk the shelves each time you search. It collects pages with different crawlers, files them into indexes, then answers your query by scanning those indexes. AI systems help interpret meaning, weigh quality, and select short answers when safe.

Key idea Put a short answer near the top. Use headings that name the thing first. Write facts in simple sentences that look like triples.

What Google does behind the scenes

Crawlers in multiple passes

  • Light checks confirm live pages, blocks, and changes
  • Primary crawlers fetch HTML and follow links
  • Special crawlers focus on images, video, ads, and products
  • A rendering service runs JavaScript when needed which is resource heavy
  • Semantic passes extract entities, relationships, and context

Indexing

  • Pages stored in main and specialised indexes for things like images and shopping
  • Content broken into entities and fact like statements

Ranking

  • Fast retrieval with keywords and entities narrows the set
  • Scoring adds authority, content quality, and freshness
  • AI reranking improves intent matching and passage selection
  • Localisation and personal history may adjust the order

Entities and triples explained

An entity is a real world thing such as a business, service, place, product, or person. A triple is a simple fact written as subject, predicate, object.

Subject
Predicate
Object

Triple types that search and AI use

Entity relation entity
GreenLeaf Plumbing

provides

emergency plumbing services
Sunrise Cafe

serves

gluten free breakfast
BrightTax Accountants

offers

small business tax advice
Entity attribute value
Emergency call out fee

costs

$120
Home cleaning package

includes

kitchen and bathroom
Delivery time

takes

two to four days
Taxonomic
Root canal

is a type of

dental treatment
Split system unit

is a type of

air conditioner
Family portrait

is a type of

photography service
Temporal
Warranty

covers

five years
Trial period

lasts

thirty days
Inspection booking

opens in

two weeks
Spatial
Sunrise Cafe

is located in

Noosa Heads
Coastline Electrical

serves

Sunshine Coast
Swift Removals

operates in

Brisbane City

Write for AI and human readers together

Answer one question at a time. Place a short answer first. Add detail after the answer. Finish with a clear next step.

Reusable block
Question
How much do emergency plumbing call outs cost in Brisbane
Answer
Emergency call outs usually cost between one hundred and one hundred and eighty dollars for the visit, then an hourly rate for labour
costs one hundred to one hundred and eighty dollars
Details
Prices vary by time of day, distance, and parts. Confirm weekend or public holiday rates.
Next step
Check service areas and request a written estimate
Variation for a cafe
Question
Do you offer dairy free options
Answer
Yes. We offer oat, soy, and almond milk for all coffees
offers oat soy almond milk
Details
Small surcharge may apply.
Next step
View the seasonal menu

Structured data that helps AI and search

Schema markup gives explicit entities and triples. Keep it in sync with the words on the page.

LocalBusiness
Service
FAQPage
Product
BreadcrumbList
Organisation

{
“@context”: “https://schema.org”,
“@type”: “Service”,
“name”: “Hot Water Repairs”,
“areaServed”: {“@type”: “City”,”name”: “Brisbane”},
“provider”: {“@type”: “LocalBusiness”,”name”: “GreenLeaf Plumbing”},
“offers”: {“@type”: “Offer”,”price”: “120.00”,”priceCurrency”: “AUD”,”description”: “Emergency call out fee”}
}

Tip Use the same words in your copy and your schema. Do not mark up content that is not visible.

Trust and E E A T signals

  • Add bylines and team bios with credentials
  • Show phone, address, ABN, and office hours
  • Add last reviewed dates and who reviewed guides
  • Use clear disclaimers for sensitive advice
  • Collect and reply to reviews with care
  • Cite sources for claims that are not obvious

Local signals

  • Set up Google Business Profile with correct categories, services, booking link, and photos
  • Keep NAP details consistent across major directories, Apple Maps, and Bing Places
  • Create location pages that show service coverage, parking notes, and typical response times
  • Ask customers to mention the service and suburb in reviews when honest and natural

Performance and rendering

  • Pass Core Web Vitals with focus on LCP, CLS, and INP
  • Keep important content server rendered where possible
  • Avoid large script bundles that slow first interaction
  • Use clean sitemaps with correct lastmod dates
  • Make pages accessible with descriptive links and proper alt text

Measure and improve

In Search Console

  • Check Index Coverage and Crawl Stats to see how Googlebot treats your site
  • Track impressions and clicks for top questions and People Also Ask queries
  • Watch performance by page section to see which answers are surfaced

In Analytics

  • Measure scroll depth and time on section
  • Track clicks on calculators, guides, and contact buttons
  • Compare engagement on pages that use canonical answers against pages that do not

Quick checklist

  • Write the first two sentences to answer the main question
  • Add two or three fact like triples in plain language
  • Use headings that start with the entity or service
  • Add schema that mirrors on page facts
  • Link to tools and calculators inside the body
  • Update reviews, team bios, and contact details
  • Test Core Web Vitals and trim heavy scripts
  • Monitor questions and answers in Search Console and update copy first

Short glossary

TermMeaning
EntityA thing such as a business, service, person, place, or product
TripleA simple fact written as subject, predicate, object
Canonical answerA short and direct answer that can stand on its own
RenderingGoogle building the page with JavaScript and CSS applied
Passage indexingGoogle ranking a section of a page rather than the whole page

Examples you can reuse

Replace the words in bold with your details. Each set shows more than one way to state the same facts.

Electrical services

Coastline Electrical
installs
smoke alarms for homes
Safety check
costs
$149
Service area
includes
Brisbane and Logan

Dental care

BrightSmile Dental
offers
check up and clean
Check up package
includes
exam, scale and polish, x rays
Payment plans
start from
$25 per week

Cafes and food

Sunrise Cafe
serves
vegan breakfast and coffee
Oat milk option
adds
$0.50
Seating
includes
indoor and outdoor

Ecommerce

EcoBottle 1 litre
weighs
230 grams
Shipping
takes
two to four days
Returns window
allows
thirty days

Service bundle panel

Air Conditioner Installation Brisbane installs new split systems for homes in Brisbane
installs split systems for homes Brisbane

Installation price starts from one thousand six hundred and fifty dollars including standard back to back install
starts from $1650

Warranty covers parts and labour for five years when installed by a licensed technician
covers five years

Service area includes Brisbane City, Logan, and Redlands
includes Brisbane Logan Redlands

How to book request a quote, choose a time, confirm access and parking

Need help applying this to your site

Send your homepage or a key service page. I will mark up the first section with triples, schema, and a short answer so you can see the pattern on your own site.

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